TERMS AND CONDITIONS

When booking with Sugarbag Safaris (ABN 20 334 435 582) (“Operator”), you acknowledge that you have read and understood these terms and conditions (“Terms”). You agree that these Terms will apply whenever you register to, sign on, purchase or book our services.
The Operator provides tailor-made private tours and is a specialist of Kakadu National Park and the Top End of the Northern Territory (“Services”).

Liability Waiver Agreement

Please download, and read the Sugarbag Safaris, Recreational Activities, Liability Waiver Agreement (PDF) this document will be sent with each booking, to be signed at the start of your tour or when you place your booking. This is an important document which affects your legal rights and obligations. Please read it carefully, and do not sign it unless you are satisfied that you understand it. If you are unsure about anything, you should obtain legal advice.

Medical

You are responsible for assessing whether the Services are suitable for you. The Operator does not provide medical advice. It is your responsibility to evaluate the risks and requirements of each aspect of the Services based on your unique circumstances, limitations, fitness level and medical conditions.

1.1 You confirm that you are physically fit and suffer no medical condition which may be aggravated by this Service.

1.2 You consent to receive medical treatment in the case of injury, accident or illness during the Services and to indemnify the Operator in respect of this treatment.

1.3 The Operator reserves the right to request further information or professional medical opinions where necessary, as determined in its discretion, for your safety or the safe operation of a Service.

1.4 Where the Operator determines that your physical or mental condition renders you unfit for any or all parts of the Services, the Operator reserves the right to deny you permission to travel or participate in any Services at any time and at your own expense. 

1.5 Travel with the Operator may involve visiting remote or developing regions, where medical care may not be easily accessible, and medical facilities may not meet the standards you are accustomed to. The Operator makes no representations and gives no warranties about the availability or standard of medical facilities in those regions.

Changes to booking

2.1. The Operator reserves the absolute right to cancel any service as a result of any unforeseen event or circumstances or acts of nature.

2.2 bookings will be created through a booking email and separate invoice crated by Xero, when using their website, please review the Terms and Conditions and Privacy Policy of Xero, the Operator carries no liability for any loss or damages as a result of Xero’s website.

2.3 The Operator accepts no responsibility for any loss suffered or additional expenses incurred by you that arise from changes, delays or cancellations to/of the Services.

2.4 If by reason of any fact, circumstance, matter or thing beyond the reasonable control of the Operator or you, as a result of COVID-19, either the Operator or you is/are unable to perform in whole or in part any obligation under this agreement, you will be issued a credit note by the Operator for the amount paid by you for use with the Operator to be used within 12 months of the original booking date.

2.5 In accordance with clause 2.4, when using the credit note, you must give the Operator one months’ notice prior to the booking of a new Service.

Payment Terms

3.1 All Services require a 10% non-refundable deposit, with the remainder of the amount owing to be paid 30 days prior to the departure of a Service.

3.2 All Services are to be paid using bank transfer or cash by direct booking with the Operator.

3.3 You may cancel your booking by notifying the Operator. Cancellation fees, found under “Cancellation of a Service”, will be determined concerning the date on which notice of cancellation is received by the Operator and are expressed as a percentage of the total price paid for the cancelled services.

Cancellation of a Service

Private Tours: 

A Private Tour means a tour in which a group booking will be made to fill a vehicle.

(a) a minimum of 10% deposit will be made payable at the time of booking the Services, which deposit is not refundable except for clause 2.1.

(b) Cancellations made 30 to 60 days prior to the departure of the Service will incur a cancellation fee of 50% of the total fee payable for the Service by our standard payment terms in clause 3.2. 

(c) Cancellations made within 30 days prior to the departure of the Service will incur a cancellation fee of 100% of the total fee payable for the Service by our standard payment terms in clause 3.2. 

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Trent Munro profile picture
Trent Munro
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Can't recommend Sugarbag Safaris enough!! We had an amazing time and Hamish is just the perfect host and tour guide. Always willing to share his incredible knowledge of the area, the history and the environment. We wanted to make sure that we spent our first trip to the NT getting an appreciation of this amazing wilderness and also to better understand the First Nations history. So if you are looking for the best way to see this awesome part of Australia and you are a family or small group, this is definitely the way to go. Thank you for an outstanding tour and just fantastic experience Hamish!! More people should take the time to explore this part of the world for sure.
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Chris OConnor profile picture
Chris OConnor
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We had an amazing 5 days with Hamish. His knowledge of the environment, fauna/flora, geology , history of the area and so many stories that you wouldn't normally get on a tour made this an unforgettable experience. When Koolpin Gorge was not open, he organized a cultural tour at Cahills Crossing with Hilton in a small boat and a 2 hour bushfood walking tour with Jacqueline Cahill. Both these experiences were outstanding and were very special. We loved talking with Hamish about our shared interest of geology, history and flora/fauna of Kakadu. We would highly recommend this tour.
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Grace Chua profile picture
Grace Chua
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Had great fun with Hamish on our tour of Kakadu, Litchfield and Katherine. We were able to customise the tour to suit our specific interests. Hamish ensured that our needs were well taken care of, and proved to be a very knowledgeable guide.
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Mathew Kempton profile picture
Mathew Kempton
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We (4 adults) did the 4 day Kakadu/Katherine/Litchfield tour with Hamish. It included transport, breakfast, lunch, accommodation and of course Hamish the tour guide - all excellent!! Everything went without a hitch. Hamish was on time, every time. The vehicle was always clean and ready to go every morning. Hamish was fantastic in sharing his knowledge of the region including little bits of information that you would not get on the larger group tours. I don't think we stopped talking/asking questions the whole time we were in the car. The advantage of doing this area like this is that it can be tailored according to what the (small) group wants - eg, more walks, more swimming, more museums, more rock art, etc. We had a really great time and would not hesitate recommending Hamis and Sugarbag tours if you're a small group looking for a more intimate experience that what you would get on the larger group tours.
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Luciano Boschiero profile picture
Luciano Boschiero
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One of the most memorable holiday experiences we've had. In a wonderful 5-day tour of Kakadu, Katherine, and Litchfield National Parks, it was great to have Hamish as our guide. Our family of four rode comfortably in his 4WD, slept beautifully in his tents under the stars, ate well for breakfast, lunch, and dinner, and received a deeper appreciation of such an enchanting and ancient land. Jim Jim Gorge was our favourite location, alongside the rock art. Hamish is a knowledgeable guide and great company.
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Christine Crewdson profile picture
Christine Crewdson
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What a fantastic 5 day tour of Kakadu our family had with Hamish! We have never camped as a family before however Hamish made us feel incredibly safe and comfortable. We ate some great meals prepared by Hamish and he was always so well prepared and organised. Hamish’s knowledge of nature and Aboriginal culture is very extensive and he showed us a whole other side of Australia we hadn’t seen before. We were lucky enough to explore parts of Kakadu that required permits and even had some special spots to ourselves which was amazing. It certainly was a trip we will never forget, we couldn’t recommend him more highly!
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Paula Reynolds profile picture
Paula Reynolds
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Three of us just completed a wonderful four day private safari to Kakadu, Katherine Gorge and Litchfield with Hamish who is clearly passionate about his work and very well informed. We appreciated his cultural and environmental sensibilities. And his attention to our comfort! Nothing was too much trouble. Highly recommend.
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Lesley O'Donohue profile picture
Lesley O'Donohue
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My husband and I thoroughly enjoyed our 3 day trip to Kakadu and Litchfield National Parks with Sugarbag Safaris. Hamish is a wonderful guidee and extremely knowledgeable about the flora, fauna, history and Indigenous culture of the area. Touring with Hamish was absolutely stress-free as everything was taken care of, he is an extremely cautious driver and a really interesting person to talk to as well. We had a fantastic trip that we will always remember and we would not hesitate to recommend Sugarbag Safaris to anyone wanting a personalised experience of the top end. Thanks so much Hamish!
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Ben Everitt profile picture
Ben Everitt
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My family of four (2 adults, 2 kids 5 and 8 years) completed a Kakadu 5 day tour with Hamish of Sugarbag this July (22). It was everything we hoped for. Hamish is extremely knowledgeable about all things Kakadu and the NT. It was peak season and yet we managed to see some major or extraordinary sites either on our own or with very few people about. We were well fed and Hamish managed the impossible - keeping the kids happy with the menu! My eldest also thoroughly enjoyed being Hamish’s 2ic on the hikes. If you are looking for a 4WD safari style tour (sleeping under the stars in tents) - which we were - then I absolutely recommend Sugarbag.
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Colleen MEADLEY profile picture
Colleen MEADLEY
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We had a 3 day 2 night tour of Kakadu with Sugarbag Safaris and had a wonderful time. Hamish organised everything. He was extremely professional and made sure we were happy with every aspect of the trip. Hamish has a detailed knowledge of Kakadu flora, fauna, landscape and environment as well as Indigenous Culture and would stop and point things out to us and explain everything to us. We learnt so much and had so many special and memorable experiences such as swimming at a secluded waterfall that is not open to the public but he has a permit to visit and providing a detailed explanation of the rock art and cultural history at Ubirr and other significant places in Kakadu. We really appreciate and value this aspect of the trip. Hamish also provided lovely picnic lunches in amazing settings and icy cold water was always available. We highly recommend taking a private tour with Hamish and Sugarbag Safaris. Colleen, Bern and Eva. April 2022
  • star rating  Sugar Bag Safari (Hamish) treated us to a 5 star private tour of Kakadu National Park during a very hot summer day in 2019! Hamish's knowledge of the park's birds,... read more

    avatar thumb LCheung2019
    February 20, 2019

    star rating  Our four day trip to Kakadu, Katherine Gorge and Lichfield was amazing. One of the most beautiful and interesting places in the world. Hamish's profound knowledge of the area,... read more

    GarfM
    June 1, 2021

    star rating  Not having been to Northern Territory before we were keen to do it properly and see as much of Kakadu as we could. So pleased we found Hamish at... read more

    GReilly65
    June 23, 2019
  • star rating  We were lucky to find Hamish and to be able to visit Kakadu with his expert guidance. Our private tour allowed us (with a daughter of 6) to explore the... read more

    avatar thumb Tineto
    July 28, 2018

    star rating  Today’s private tour is one of the reasons I enjoy traveling. My husband and I met Hamish who was a fantastic guide. He is very passionate about the area... read more

    avatar thumb brittpad
    December 14, 2018

    star rating  Our 6 day tour of Kakadu, Nitmiluk and Litchfield National Parks with Hamish as our guide, surpassed all our expectations. The six days were packed with breathtaking experiences to the... read more

    Murphy777
    July 13, 2019
  • star rating  My partner and I travelled with Sugarbag Safaris for a 3 day, 2 nights tour in Kakadu. Right from the first enquiry Hamish was very helpful and supportive and... read more

    Bergfalke4
    January 2, 2021

    star rating  We had a great 4 day 3 night trip with Hamish with our family of 6 from the US. I was worried about traveling through the Northern Territory with a... read more

    H7472ENjanetc
    September 2, 2019

    star rating  Hamish from Sugar bag and I went to Kakadu and Litchfield National Park, which was off season for 3 days and 2 nights. He took wonderful care of us,... read more

    avatar thumb Peter K
    December 16, 2022
  • star rating  I went on a 5 Day tour around the Top End with Hamish a couple of weeks ago and I had an amazing time! We saw so many special things... read more

    avatar thumb TomAussieBackpack
    June 25, 2018

    star rating  An absolutely wonderful way to experience the Kakadu. Hamish meet us at our hotels in Darwin before taking us towards Kakadu. We didn’t have any firm plans but Hamish had... read more

    Timmy
    May 1, 2021

    star rating  We just came off 5 awesome days camping in Kakadu with Sugarbag Safaris. It was just the four of us- two adults, a 16 year old and a 14 year... read more

    Sharon Y
    July 7, 2022
  • star rating  Short story - this was one of the most exceptional experiences of my life.

    Hamish's knowledge of the local geography, flora and fauna, history and the Aboriginal... read more

    BikeSailRun
    June 30, 2019

    star rating  We booked Sugarbag Safaris to take us places that we couldn't get to on our own. Turned out to be so much more than expected. Hamish was able... read more

    Ruby K
    November 1, 2020

    star rating  We recently travelled with Sugarbag on their 5 day tour around Kakadu, Katherine and Litchfield. Hamish was a fantastic and knowledgable tour guide able to answer any questions we had... read more

    avatar thumb Brendanmackay
    June 17, 2018
  • star rating  I was a part of a group of 8 colleagues participating in a post conference tour. Being my first time in the Northern Territory I was keen to experience... read more

    avatar thumb georgiep478
    February 22, 2019

    star rating  We just had the most amazing experience travelling with Hamish from Sugarbag safaris around Kakadu in the Northern Territory. His knowledge of the area is extraordinary. Travelling on a... read more

    Jenny L
    April 1, 2021

    star rating  Our four day trip to Kakadu, Katherine Gorge and Lichfield was amazing. One of the most beautiful and interesting places in the world. Hamish's profound knowledge of the area,... read more

    GarfM
    June 7, 2021
  • star rating  Just returned home from Darwin after 3 (full) day/s tour with Sugarbag Safaris. Hamish was on time at both drop off and pick up and very organised right throughout our... read more

    avatar thumb RaeSEAU
    February 21, 2019

    star rating  A fantastic 4 night tour through Kakadu with Hamish as our guide. We travelled in a new 8 seater land cruiser that comfortably fitted the 7 of us and... read more

    avatar thumb T879MFmichaelm
    September 2, 2018

    star rating  Highly recommend Hamish to give you the best tour of Kakadu. He is both very knowledgeable and respectful of the local culture and area. We saw places we would never... read more

    Trail668219
    April 27, 2021
  • star rating  My 7 year old, my parents and I did a three day chartered tour of Kakadu with Hamish from Sugarbag Safaris and I have to say this one of the... read more

    avatar thumb Berlinerin3749
    August 12, 2018

    star rating  My partner and I travelled with Sugarbag Safaris for a 3 day, 2 nights tour in Kakadu. Right from the first enquiry Hamish was very helpful and supportive and... read more

    Anthony Smith
    December 1, 2020

    star rating  We booked Sugarbag Safaris to take us places that we couldn't get to on our own. Turned out to be so much more than expected. Hamish was able... read more

    RubyK149
    December 1, 2020
  • star rating  Going in the Wet Season to Kakadu is the time to go! This experience with Hamish was such a delight! Hamish picked us up from where we were staying at... read more

    avatar thumb 319mels
    December 10, 2018

    star rating  We had the most fantastic trip with Hamish guiding us through the splendid Kakadu National Park during the dry season. We are from the U.K., and although we know Australia... read more

    sarah a
    August 30, 2019

    star rating  Want to swim in pristine Kakadu waterholes with only one or two other people and then towel off for a picnic lunch served on a colourful cloth with Indigenous designs?... read more

    GettingawayfromCOVID
    August 21, 2021
  • star rating  With Hamish and Sugarbag’s small-group tours, we felt like we had Kakadu and surrounding parks to ourselves for 5 days. We found ourselves in the most amazing swimming holes, rivers... read more

    michaelpiskun
    June 26, 2019

    star rating  You definitely need a guide if you wish to visit the hidden treasure of Bilkbilkmi (Graveside Gorge) and Hamish from Sugarbag Safaris is one of the best.
    The organization of... read more

    30Trish
    September 20, 2020

    star rating  I travelled with my adult granddaughter to Darwin and Kakadu, having 3 days, 2 nights in Kakadu, which was the highlight of the trip. Hamish from Sugar Bag safaris,... read more

    JA404
    June 20, 2021

Advanced Ecotourism
Kakadu National Park - Sugarbag Safaris
2009 - Winner Outstanding Interpretive Guide - Sugarbag Safaris
Quality Tourism Accredited Business