TERMS AND CONDITIONS

When booking with Sugarbag Safaris (ABN 20 334 435 582) (“Operator”), you acknowledge that you have read and understood these terms and conditions (“Terms”). You agree that these Terms will apply whenever you register to, sign on, purchase or book our services.
The Operator provides tailor-made private tours and is a specialist of Kakadu National Park and the Top End of the Northern Territory (“Services”).

Liability Waiver Agreement

Please download, and read the Sugarbag Safaris, Recreational Activities, Liability Waiver Agreement (PDF) this document will be sent with each booking, to be signed at the start of your tour or when you place your booking. This is an important document which affects your legal rights and obligations. Please read it carefully, and do not sign it unless you are satisfied that you understand it. If you are unsure about anything, you should obtain legal advice.

Medical

You are responsible for assessing whether the Services are suitable for you. The Operator does not provide medical advice. It is your responsibility to evaluate the risks and requirements of each aspect of the Services based on your unique circumstances, limitations, fitness level and medical conditions.

1.1 You confirm that you are physically fit and suffer no medical condition which may be aggravated by this Service.

1.2 You consent to receive medical treatment in the case of injury, accident or illness during the Services and to indemnify the Operator in respect of this treatment.

1.3 The Operator reserves the right to request further information or professional medical opinions where necessary, as determined in its discretion, for your safety or the safe operation of a Service.

1.4 Where the Operator determines that your physical or mental condition renders you unfit for any or all parts of the Services, the Operator reserves the right to deny you permission to travel or participate in any Services at any time and at your own expense. 

1.5 Travel with the Operator may involve visiting remote or developing regions, where medical care may not be easily accessible, and medical facilities may not meet the standards you are accustomed to. The Operator makes no representations and gives no warranties about the availability or standard of medical facilities in those regions.

Changes to booking

2.1. The Operator reserves the absolute right to cancel any service as a result of any unforeseen event or circumstances or acts of nature.

2.2 bookings will be created through a booking email and separate invoice crated by Xero, when using their website, please review the Terms and Conditions and Privacy Policy of Xero, the Operator carries no liability for any loss or damages as a result of Xero’s website.

2.3 The Operator accepts no responsibility for any loss suffered or additional expenses incurred by you that arise from changes, delays or cancellations to/of the Services.

2.4 If by reason of any fact, circumstance, matter or thing beyond the reasonable control of the Operator or you, as a result of COVID-19, either the Operator or you is/are unable to perform in whole or in part any obligation under this agreement, you will be issued a credit note by the Operator for the amount paid by you for use with the Operator to be used within 12 months of the original booking date.

2.5 In accordance with clause 2.4, when using the credit note, you must give the Operator one months’ notice prior to the booking of a new Service.

Payment Terms

3.1 All Services require a 10% non-refundable deposit, with the remainder of the amount owing to be paid 30 days prior to the departure of a Service.

3.2 All Services are to be paid using bank transfer or cash by direct booking with the Operator.

3.3 You may cancel your booking by notifying the Operator. Cancellation fees, found under “Cancellation of a Service”, will be determined concerning the date on which notice of cancellation is received by the Operator and are expressed as a percentage of the total price paid for the cancelled services.

Cancellation of a Service

Private Tours: 

A Private Tour means a tour in which a group booking will be made to fill a vehicle.

(a) a minimum of 10% deposit will be made payable at the time of booking the Services, which deposit is not refundable except for clause 2.1.

(b) Cancellations made 30 to 60 days prior to the departure of the Service will incur a cancellation fee of 50% of the total fee payable for the Service by our standard payment terms in clause 3.2. 

(c) Cancellations made within 30 days prior to the departure of the Service will incur a cancellation fee of 100% of the total fee payable for the Service by our standard payment terms in clause 3.2. 

  • star rating  We were lucky to find Hamish and to be able to visit Kakadu with his expert guidance. Our private tour allowed us (with a daughter of 6) to explore the... read more

    avatar thumb Tineto
    July 28, 2018

    star rating  Going in the Wet Season to Kakadu is the time to go! This experience with Hamish was such a delight! Hamish picked us up from where we were staying at... read more

    avatar thumb 319mels
    December 10, 2018

    star rating  Short story - this was one of the most exceptional experiences of my life.

    Hamish's knowledge of the local geography, flora and fauna, history and the Aboriginal... read more

    BikeSailRun
    June 30, 2019
  • star rating  It's been two months since our absolutely stunning Australian trip. We had only 4 days in NT and we must say - Hamish did a fantastic job showing us the... read more

    Magdalene_000
    December 26, 2019

    star rating  We booked Sugarbag Safaris to take us places that we couldn't get to on our own. Turned out to be so much more than expected. Hamish was able... read more

    Ruby K
    November 1, 2020

    star rating  Hamish from Sugar bag and I went to Kakadu and Litchfield National Park, which was off season for 3 days and 2 nights. He took wonderful care of us,... read more

    avatar thumb Peter K
    December 16, 2022
  • star rating  A fantastic 4 night tour through Kakadu with Hamish as our guide. We travelled in a new 8 seater land cruiser that comfortably fitted the 7 of us and... read more

    avatar thumb T879MFmichaelm
    September 2, 2018

    star rating  Want to swim in pristine Kakadu waterholes with only one or two other people and then towel off for a picnic lunch served on a colourful cloth with Indigenous designs?... read more

    Amanda S
    August 20, 2021

    star rating  Awesome 5 days touring Kakadu with Hamish and sleeping in swags under the stars. His local knowledge was superb and he provided a fascinating insight into the area, its history... read more

    Chasefloow
    July 9, 2019
  • star rating  My husband and I thoroughly enjoyed our 3 day trip to Kakadu and Litchfield National Parks with Sugarbag Safaris. Hamish is a wonderful guide and extremely knowledgeable about the flora,... read more

    avatar thumb Lellyjtoo
    October 18, 2022

    star rating  My partner and I travelled with Sugarbag Safaris for a 3 day, 2 nights tour in Kakadu. Right from the first enquiry Hamish was very helpful and supportive and... read more

    Anthony Smith
    December 1, 2020

    star rating  You definitely need a guide if you wish to visit the hidden treasure of Bilkbilkmi (Graveside Gorge) and Hamish from Sugarbag Safaris is one of the best. The organization of... read more

    30Trish
    September 1, 2020
  • star rating  Not having been to Northern Territory before we were keen to do it properly and see as much of Kakadu as we could. So pleased we found Hamish at... read more

    GReilly65
    June 23, 2019

    star rating  My 7 year old, my parents and I did a three day chartered tour of Kakadu with Hamish from Sugarbag Safaris and I have to say this one of the... read more

    avatar thumb Berlinerin3749
    August 12, 2018

    star rating  You definitely need a guide if you wish to visit the hidden treasure of Bilkbilkmi (Graveside Gorge) and Hamish from Sugarbag Safaris is one of the best.
    The organization of... read more

    30Trish
    September 20, 2020
  • star rating  Today’s private tour is one of the reasons I enjoy traveling. My husband and I met Hamish who was a fantastic guide. He is very passionate about the area... read more

    avatar thumb brittpad
    December 14, 2018

    star rating  We just had the most amazing experience travelling with Hamish from Sugarbag safaris around Kakadu in the Northern Territory. His knowledge of the area is extraordinary. Travelling on a... read more

    Jenny L
    April 1, 2021

    star rating  I highly recommend Sugarbag Safaris for trips into Kakadu. Without Hamish leading us into to Bilkbilkmi we may still be waiting for a vehicle rescue or wandering stone country to... read more

    learne2016
    September 13, 2020
  • star rating  I went on a 5 Day tour around the Top End with Hamish a couple of weeks ago and I had an amazing time! We saw so many special things... read more

    avatar thumb TomAussieBackpack
    June 25, 2018

    star rating  We are just back from the 5 day/4 night camping safari with Hamish from Sugarbag safaris
    Great itinerary which captured the highlights of the 3 National Parks .
    Hamish... read more

    bucketlistgrandma
    August 29, 2019

    star rating  We had an amazing time with Hamish from Kakadu safaris. He is extremely knowledgeable about birds, plants, animals and aborginal culture and history, such an interesting trip. He... read more

    avatar thumb gwene983
    August 13, 2018
  • star rating  My partner and I travelled with Sugarbag Safaris for a 3 day, 2 nights tour in Kakadu. Right from the first enquiry Hamish was very helpful and supportive and... read more

    Bergfalke4
    January 2, 2021

    star rating  Our four day trip to Kakadu, Katherine Gorge and Lichfield was amazing. One of the most beautiful and interesting places in the world. Hamish's profound knowledge of the area,... read more

    GarfM
    May 1, 2021

    star rating  What a great way to spend a weekend seeing the magical parts of Kakadu. Hamish is the most incredible host, taking care of our family, and engaging everyone in... read more

    FamilyTravels2034
    June 21, 2019
  • star rating  We couldn't have asked for a better way to discover the magic of Kakadu! Thanks Hamish for sharing your deep insights into an amazing part of the world. What... read more

    avatar thumb Jenny_C_id
    October 19, 2018

    star rating  My partner and I had a two day overnight private tour of Kakadu with Hamish and it was fantastic. Hamish crated a flexible tour and demonstrated an enormous understanding... read more

    Brownymelb
    May 2, 2022

    star rating  My family of four (2 adults, 2 kids 5 and 8 years) completed a Kakadu 5 day tour with Hamish of Sugarbag this July (22). It was everything we... read more

    X7331QSbene
    July 26, 2022
  • star rating  We booked Sugarbag Safaris to take us places that we couldn't get to on our own. Turned out to be so much more than expected. Hamish was able... read more

    RubyK149
    December 1, 2020

    star rating  Five day trip with a bunch of mates. Awesome trip across Kakadu with Hamish in his new LandCruiser, a very comfortable ride. A great host with good knowledge of the... read more

    avatar thumb Chris M
    September 2, 2018

    star rating  We had the most fantastic trip with Hamish guiding us through the splendid Kakadu National Park during the dry season. We are from the U.K., and although we know Australia... read more

    sarah a
    August 30, 2019

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Advanced Ecotourism
Kakadu National Park - Sugarbag Safaris
2009 - Winner Outstanding Interpretive Guide - Sugarbag Safaris
Quality Tourism Accredited Business